Help -> Inbox -> Inbox Page
Starting Point: Logged into Manager and navigated to "Manager -> Main -> Inbox".
The Inbox is the page you arrive at when you click the Inbox link in the left navigation of the Manager. Below is an overview of three main parts of the Inbox which are tabs, the Manage button, and a list of Tickets.
Tabs
Below is a summary of each tab on the Inbox.
- Open: This is the default tab which lists Tickets that have a Status of Open.
- Closed: Through this tab you can see Tickets that have a Status of Closed.
- Pending: Through this tab you can see Tickets that have Statuses of either Pending (On Hold), Pending (Review), and Pending (Waiting).
- Spam: Only Admins see this tab. Emails sent to your Ministry Inbox Account from an unrecognized email address is marked as Spam, and they are placed into your Spam tab. We have a separate help article about Spam.
- To-Dos: If a To-Do for you is linked with a specific Ticket, then that To-Do will appear to you in your Inbox To-Dos tab, and it will also appear on your My To-Dos page as well as on the Ticket Details To-Dos tab for that specific Ticket.
Manage Button
Through the Manage button you have the following options.
- Create Ticket: This is how you create a new Ticket to help your Leadership Team coordinate and communicate. There are also different types of Tickets that can be created in different ways which are described in more detail in a separate help article about Creating Tickets.
- Manage Tags: Admins are able to add, edit, and delete Tags that both Admins and Leaders can apply to various Tickets.
- Inbox Filters: Filters are a tool to help you find Tickets. For example, you can filter by Assigned People, Tags, Priority, etc.
- Mark All Read: This option marks all your Tickets read which includes all Open, Pending, and Closed Tickets.
List of Tickets
The Inbox lists your Tickets with the newest on top, and below is a summary of the information displayed for each Ticket.
- Display Image: To the left of each listed Ticket is the Display Image of the Assigned To Person. This is one of the many examples of where it is helpful to have Display Images for all your Admins and Leaders.
- Ticket Icon and Ticket Person: At the top of each listed Ticket you'll see a Ticket Icon and the Ticket Person which conveys important information about the Ticket. For example, if the Ticket were created by someone replying to a Group Email, then the Ticket Icon would be a small envelope and the Ticket Person would be whoever replied to the Group Email. There are separate help articles about Ticket Icons, the Ticket Person, and Creating Tickets.
- Ticket Subject and Ticket ID: The Ticket Subject and Ticket ID help to identify each Ticket.
- Mini Display Images: The mini Display Images provide a convenient summary of each Ticket's history. There is a separate help article about Mini Display Images.
Applicable Manager Links:
