Help -> People Database -> Outgoing Email Tickets
Starting Point: Logged into Manager with Access to People Database and navigated to "Manager -> Communication Tools -> People Database".
Outgoing Email Tickets are tools to help your Leadership Team communicate with people who do not have a Manager login. Your Leadership Team uses the Manager to send Replies and the person without a Manager login uses their email program to reply. Below is additional information about Outgoing Email Tickets.
- New Outgoing Email Tickets are created through the People Database.
- You can send an Outgoing Email Ticket by navigating to someone's Manage Person page, clicking the Manage button, and clicking "New Outgoing Email Ticket".
- The "New Outgoing Email Ticket To" Person must have an email address on file (and the email must not be on the Do Not Send list).
- Once a new Outgoing Email Ticket is sent, a new Ticket is automatically created in the Inbox with the "New Outgoing Email Ticket To" Person being the Ticket Person. There is a separate Inbox help article about the Ticket Person.
- Existing Outgoing Email Tickets are managed in the Inbox.
- Replies are used to communicate with outside people. There is a separate Inbox help article about Notes and Replies.
- Your Leadership Team Replies to the Ticket in the Manager.
- The outside person replies to the Ticket with their email program.
- Additional features of Tickets such as Notes, Status, and Priority can be used with Outgoing Email Tickets. There are several Inbox help articles about Tickets.
- Replies are used to communicate with outside people. There is a separate Inbox help article about Notes and Replies.
Applicable Manager Links:
