Help -> Groups -> Group Types

Starting Point: Logged into Manager with Access to Groups and navigated to "Manager -> Communication Tools -> Groups".

Below is an overview of the three different Group Types.

• Outgoing Messages Only Group
  • Can be sent bulk emails.
  • Can include more than 100 Members.
  • Can not be made Linkable in Inbox.
    • Can not be linked to Web Forms.
  • Can not be used with Chat.
  • Can not be used with Projects.
• Standard Group
  • Can be sent bulk emails.
  • Maximum of 100 Members.
  • Can be made Linkable in Inbox.
    • Can be linked to Web Forms.
  • Can be used with Chat.
  • Can not be used with Projects.
• Project Group
  • Can be sent bulk emails.
  • Maximum of 100 Members.
  • Can be made Linkable in Inbox.
    • Can be linked to Web Forms.
  • Can be used with Chat.
  • Can be used with Projects.
  • Can only add Members who have been given Access to Projects.

Related Help Documentation:

• Help -> Groups -> New Group
• Help -> Groups -> Manage Groups

Applicable Manager Links:

• Manager -> Communication Tools -> Groups