Help -> Inbox -> Ticket Person

Starting Point: Logged into Manager and navigated to "Manager -> Main -> Inbox".

Below is helpful information about the Ticket Person.

• The Ticket Person is the Person who appears at the top of each listed Ticket on the Inbox page.
• The Ticket Person appears at the top of the Ticket Details page.
• If a Ticket allows Replies, then the Ticket Person will receive an email of any Replies.
• The Ticket Person is typically the Person who initiated the creation of the Ticket such as by submitting a Web Form or replying to a Group Email.
• On the Inbox page and on Ticket Details pages, a Ticket Icon appears to the left of the Ticket Person, and the help article about Ticket Icons provides additional helpful information about the Ticket Person.

Related Help Documentation:

• Help -> Inbox -> Inbox Page
• Help -> Inbox -> Ticket Details Page
• Help -> Inbox -> Notes and Replies
• Help -> Inbox -> Ticket Icons

Applicable Manager Links:

• Manager -> Home
• Manager -> Main -> Inbox