Help -> Inbox -> Visibility Tree

Starting Point: Logged into Manager and navigated to "Manager -> Main -> Inbox".

The Visibility Tree below can help you determine which Tickets are visible to which Users.

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Is the User an Admin? > Yes > Visible
v
No
v
Is the Ticket assigned to the User? > Yes > Visible
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No
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Is the Ticket assigned to a Group the User is a Coordinator of? > Yes > Visible
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No
v
Not Visible

Related Help Documentation:

• Help -> Overview -> Visibility Trees

Applicable Manager Links:

• Manager -> Home
• Manager -> Main -> Inbox