Help -> Inbox -> Ticket Details Page
Starting Point: Logged into Manager and navigated to "Manager -> Main -> Inbox".
The Ticket Details is the page you arrive at when you click on one of the Tickets displayed on the Inbox Page. The Ticket Details page is where you can see all the Ticket Properties which includes the Subject, Assigned To Person (including their Display Image), Assigned To Group, Status, Priority, Tags, Ticket Person, Ticket Icon, Messages (including corresponding Display Images), and Ticket ID.
Below is a summary of the additional information and options you can find on the Ticket Details page.
- Back to Inbox: If you arrived at the Ticket Details page by clicking on a link on the Inbox, then you will see a Back to Inbox link in the upper left. This is a convenient way to quickly get back to where you were in the Inbox.
- History tab: This is the default view where the most recent Notes and Replies appear at the top. Unread messages are toggled open so you can quickly read them, while messages you have already read are toggled closed.
- Transcript tab: The Transcript tab enables you to quickly see and read an entire Ticket in chronological order.
- Edit tab: Through the Edit tab you can update the Custom Internal Display Message Subject.
- To-Dos tab: Any To-Dos that reference the specific Ticket ID of the Ticket Details page will show up in this To-Dos tab. The To-Do will also show up on the Inbox To-Dos tab and on your My To-Dos page.
- Manage: Below is a summary of the options available through the Ticket Details Manage button.
- Add Note: See help article about Notes and Replies.
- Add Reply: See help article about Notes and Replies.
- Create To-Do: This will create a To-Do that references this specific Ticket.
- Create Reminder: Creates a personal Reminder about this Ticket.
- Manage Tags: Here Admins and Leaders can manage Tags associated with this Ticket by checking or unchecking boxes. Admins can also add new Tags as well as edit and delete existing Tags
- Delete: Here you can delete this Ticket, but if you want to keep the Ticket for your records, then setting the Ticket's Status to Closed may be a better option.
- Create Project: This button is a convenient way to create a Project from a Ticket.
Applicable Manager Links:
