Help -> Inbox -> Creating Tickets

Starting Point: Logged into Manager and navigated to "Manager -> Main -> Inbox".

Below are six ways Tickets can be created.

1. An Internal Ticket can be created from the Manager when an Admin or Leader goes to "Inbox -> Manage -> Create Ticket".
2. An Outgoing Email Ticket can be created from the Manager when an Admin or Leader goes to the People Database and for a specific Person they go to "Manage -> Outgoing Email Ticket".
3. A Text Message Ticket is created whenever a text message is sent to or received from a new number. Additional text messages sent to or from the same number and Person are appended to the Text Message Ticket.
4. A Web Form Submission Ticket can be created when someone submits one of your Web Forms.
5. An Incoming Email Ticket can be created when someone replies to one of your Group Emails.
6. The Ministry Inbox system also creates System Tickets and Notification Tickets to convey information such as when someone deletes a To-Do that was assigned to you.

There is a separate help article about Ticket Icons which provides more information about the differences between Tickets created through the ways described above.

Related Help Documentation:

• Help -> Inbox -> Creating Tickets
• Help -> People Database -> Outgoing Email Tickets
• Help -> Web Forms -> Summary
• Help -> Outgoing Messages -> Summary
• Help -> To-Dos -> Summary
• Help -> Inbox -> Ticket Icons

Applicable Manager Links:

• Manager -> Home
• Manager -> Main -> Inbox