Help -> Groups -> Members and Coordinators
Starting Point: Logged into Manager with Access to Groups and navigated to "Manager -> Communication Tools -> Groups".
People can be added to Groups as either a Member or Coordinator. A Coordinator is also a Member, but Coordinators have more abilities with regard to certain tools. Below are some key similarities and differences between Members and Coordinators of Groups.
- Inbox: In order for a Leader to be able to see a Ticket, they need to be a Coordinator of the Ticket's Assigned To Group (or they need to be the Assigned To Person). Just being a Member of the Group does not help.
- Projects: Being a Member or Coordinator of a Group enables a Leader to see Projects assigned to that Group. Note: Leaders also need to be given Access to see Projects.
- Groups: A Leader needs to be a Coordinator of a Group to be able to add and remove Members and Coordinators from the Group.
- Chat: In order for a Leader or Admin to see a Chat Group, they need to be a Coordinator of that Group. Just being a Member of the Group does not help.
- Outgoing Messages: Outgoing Messages are sent to both Members and Coordinators of the Recipient Groups. However, in order for a Leader to send Outgoing Messages to a Group, the Leader needs to be a Coordinator of that Group (and the Leader also needs Access to Outgoing Messages).
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