Help -> Chat Groups -> Summary

Starting Point: Logged into Manager.

Below is some key information about live text Chat Groups.

• Chat Groups
  • A Chat Group is a Standard or Project Group that has live text Chat enabled for that Group.
  • Outgoing Messages Only Groups do not have the option to enable Chat.
  • Only Coordinators of a Group can read and post in a Chat.
  • The following people can enable Chat for a Group by navigating to Manage a particular Group, clicking the Edit tab, and selecting Yes to enable Chat for that Group.
    • Admins
    • Leaders with Access to Groups who are a Coordinator of that Group.
• Chat icon in Top Blue Bar
  • Located at the top of every page in the Manager.
    • Mobile users may need to click the three dots icon before they can see the Top Blue Bar and Chat icon.
  • The number shown on the Chat icon indicates the total number of unread Chat Messages across all Chat Groups you are a Coordinator of.
  • Clicking the Chat icon opens a list of all Chat Groups you are a Coordinator of.
    • Number shown in blue circle next to a Chat Group indicates the number of unread Chat Messages in that Chat Group.
    • Clicking the Open Chat button opens that Chat Group.
      • Chat messages are sorted in reverse chronological order.
      • When you open the Chat Group, you are taken to the most recent message which appears at the bottom.
      • You can submit a message by clicking the airplane icon or by clicking the enter key.
    • To the left of the Open Chat button is a transcript icon which you can click to view a transcript of that Chat Group in chronological order.

Related Help Documentation:

• Help -> Groups -> Summary
• Help -> Groups -> Manage Group
• Help -> People Database -> Access
• Help -> Top Blue Bar -> Summary

Applicable Manager Links:

• Manager -> Home